FAQ.

How do I schedule an appointment?

Lone Star Vein and Vascular strives to provide the finest medical care for all patients by appointment only. You may schedule your appointment through our conveniently located office at 469.806.0777. Just give us a call today!
What are the office hours?

Our office hours are Monday through Thursday, 9:00 a.m-5:00 p.m., and Friday 9:00 a.m.-3:00 p.m. Please contact our office for a listing of our clinic schedule.
Do I need a referral from my PCP to be seen?

If you are insured under an HMO, POS, or EPO policy, in many cases you are required to secure a referral from your primary care physician (PCP) before being treated by a specialist. Make sure you understand and follow your plan's rules carefully; otherwise, your plan may reduce or deny payment of services. Before your appointment date, contact your PCP, verify whether a referral needs to be generated, and fax it to our office.
What should I bring to my initial visit?

We want to make your initial visit registration process smooth and efficient. Therefore, we ask that you bring your current insurance card, driver's license, referral form if applicable, medical history information pertaining to your medical condition, medications/s, and any diagnostic studies. Additionally, you may complete your registration forms before your visit by simply requesting they be sent to you via mail or email. You may also fill out the forms by signing up for our patient portal.
What is the practice's Payment Policy?

As a courtesy to our patients, we will bill your primary and secondary insurance, including Medicare, for services rendered. Additionally, we will request you pay any plan-assigned co-payments, co-insurance amounts, and deductibles at the time of service. We are always here to assist you, but we rely on you to provide us with current insurance information. When questions arise regarding your specific insurance coverage, we may look to you to assist us by you contacting your carrier to resolve any difficulties. If your insurance does not cover the full amount of the bill, you will receive a statement for the remainder of the charge. It is your obligation to pay this portion by the due date listed. If you believe your insurance provider handled your claim incorrectly, please contact your insurance provider directly.